Privacy Policy
Your privacy and security are our top priorities
Last Updated: January 15, 2025
Live Forever Health ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform, mobile applications, and related services.
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA), state privacy laws, and other applicable regulations to protect your Protected Health Information (PHI).
By using Live Forever Health services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
When you use Live Forever Health services, we collect personal information including your name, email address, phone number, date of birth, address, and payment information.
Health Information (PHI)
We collect Protected Health Information (PHI) including medical history, current medications, allergies, lab results, treatment plans, prescriptions, and consultation notes. This information is protected under HIPAA regulations.
Usage Information
We automatically collect information about your interaction with our platform, including IP address, browser type, device information, pages visited, and time spent on our services.
How We Use Your Information
Medical Services
We use your information to provide telehealth services, process prescriptions, schedule appointments, maintain medical records, and communicate with your healthcare providers.
Service Improvement
Your data helps us improve our platform, develop new services, analyze trends, and enhance user experience while maintaining strict privacy standards.
Communication
We use your contact information to send appointment reminders, prescription updates, service notifications, and important health information.
Legal Compliance
We use information as required by law, to comply with legal processes, protect rights and safety, and prevent fraud or illegal activities.
Information Sharing
Healthcare Providers
Your health information is shared with licensed physicians, pharmacies, and healthcare professionals involved in your care with your consent.
Service Providers
We share information with trusted third-party service providers who help us operate our platform, process payments, and deliver services. All providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect health and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction with continued privacy protection.
Data Security
HIPAA Compliance
Live Forever Health is fully HIPAA compliant. We implement administrative, physical, and technical safeguards to protect your health information.
Encryption
All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using industry-standard encryption algorithms.
Access Controls
We maintain strict access controls ensuring only authorized personnel can access your information on a need-to-know basis.
Regular Audits
We conduct regular security audits, vulnerability assessments, and penetration testing to ensure the highest level of data protection.
Your Rights
Access & Review
You have the right to access, review, and obtain copies of your health information through your patient portal.
Correction
You may request corrections to inaccurate or incomplete information in your medical records.
Restriction
You can request restrictions on how we use or disclose your health information, though we may not always be able to accommodate all requests.
Confidential Communications
You have the right to request that we communicate with you in a specific way or at a specific location to protect your privacy.
Accounting of Disclosures
You can request an accounting of certain disclosures of your health information over the past six years.
Complaint
You have the right to file a complaint if you believe your privacy rights have been violated.
Data Retention
Medical Records
We retain medical records for a minimum of 7 years or as required by state law, whichever is longer, to comply with legal and regulatory requirements.
Account Information
Personal account information is retained for as long as your account is active or as needed to provide services.
Deletion
You may request deletion of certain information, subject to legal retention requirements for medical records and billing information.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, though disabling cookies may limit certain features.
Types of cookies we use:
- Essential Cookies: Required for platform functionality
- Performance Cookies: Help us understand how you use our services
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Track usage patterns to improve our services
Children's Privacy
Live Forever Health services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.
International Users
Live Forever Health operates in the United States and our services are intended for U.S. residents. If you access our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located and we operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.
SMS Communications & Mobile Messaging Terms
1. Description of SMS Use Cases
By providing your mobile phone number and opting in, you consent to receive SMS (text) messages from LiveForeverHealth and its authorized representatives. Messages may include, but are not limited to:
- Appointment reminders and confirmations
- Patient care coordination communications
- Account notifications and service alerts
- Order and prescription updates
- Billing notifications and payment confirmations
- Franchise onboarding and administrative communications
- Limited promotional or service-related announcements
Message frequency varies depending on your interaction with our services.
2. Opt-Out Instructions
You may opt out of receiving SMS messages from us at any time.
To stop receiving messages, reply:
After sending STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.
For assistance, reply:
or contact support at: support@liveforeverlab.com
3. Message & Data Rate Disclosure
Message and data rates may apply to any messages sent or received.
Rates are determined by your mobile carrier and service plan. LiveForeverHealth is not responsible for any charges incurred from your wireless provider.
4. Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to effective transmission by your mobile carrier and is not guaranteed by LiveForeverHealth.
5. Age Restriction
By opting in to receive SMS communications, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to receive such messages.
6. Privacy & Data Use
Mobile phone numbers collected for SMS communications will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
We only use your phone number to provide services, account notifications, and communications related to your relationship with LiveForeverHealth.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
HIPAA Rights: You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. Visit www.hhs.gov/ocr for more information.
HIPAA Compliance Statement
Live Forever Health is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules. We have implemented comprehensive administrative, physical, and technical safeguards to protect your Protected Health Information.
For a complete copy of our Notice of Privacy Practices as required by HIPAA, please contact our Privacy Officer or visit your patient portal.